Rytec Hvac Group Pty Ltd (ABN 84 703 047 796) is committed to protecting the privacy of all individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
1. Who We Are
Rytec Hvac Group Pty Ltd is a professional business and consulting services company based in Melbourne VIC, providing advisory, strategy and operational support services to Australian organisations. We are an Australian resident company and are bound by the Australian Privacy Principles.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations around the collection, use, disclosure, quality, security and openness of personal information. Our practices are designed to comply with the APPs, including:
- APP 1 — open and transparent management of personal information;
- APP 2 — anonymity and pseudonymity where practicable;
- APP 3 and APP 4 — collection of solicited personal information and handling of unsolicited information;
- APP 5 — notification of the collection of personal information;
- APP 6 — use and disclosure of personal information;
- APP 7 — direct marketing;
- APP 8 — cross-border disclosure of personal information;
- APP 9 — adoption, use or disclosure of government related identifiers;
- APP 10 — quality of personal information;
- APP 11 — security of personal information;
- APP 12 — access to personal information; and
- APP 13 — correction of personal information.
3. Information We Collect
The types of personal information we may collect include:
- contact details such as your name, email address, postal address and business details;
- information you provide when you submit an enquiry, request a quote or engage our services;
- correspondence and communications between you and our team;
- billing and transaction information necessary to provide our consulting services;
- information provided in connection with tenders, proposals and client onboarding; and
- website usage data such as pages visited, browser type and device information.
We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for one of our functions, you have consented, or the collection is otherwise permitted or required by law.
4. How We Collect Personal Information
We generally collect personal information directly from you, including when you:
- contact us through our website contact or quote forms;
- email us at ceo@rytechvacgroup.online;
- engage us to provide consulting or advisory services;
- enter into an agreement or service contract with us; or
- communicate with us in person, in writing or through our online channels.
In some circumstances, we may also collect information from third parties such as your nominated representatives, referrers, publicly available sources or service providers who assist us in operating our business. Where we do so, we will handle that information in accordance with this policy and the APPs.
5. Why We Collect, Use and Disclose Personal Information
We collect, hold, use and disclose personal information for purposes including:
- providing professional business and consulting services to our clients;
- responding to enquiries and preparing quotes, proposals and tenders;
- managing our client relationships, contracts and engagements;
- billing, invoicing, accounts administration and debt management;
- complying with our legal, regulatory and taxation obligations, including under the Corporations Act 2001 (Cth) and Australian Consumer Law;
- improving our website, services and client experience; and
- recruiting staff, contractors and consultants where you apply for a role with us.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure, or it is required or authorised by law.
6. Disclosure to Third Parties
We may disclose personal information to third parties where reasonably necessary for the purposes described above, including to:
- professional advisers such as accountants, auditors and lawyers;
- information technology service providers who host or support our systems;
- payment processors, debt collection agencies and financial institutions;
- subcontractors and specialist consultants engaged to deliver client work; and
- government agencies, regulators or law enforcement bodies where required by law.
We take reasonable steps to ensure that any third party to whom we disclose personal information handles that information in a manner consistent with the Australian Privacy Principles.
7. Overseas Disclosure
We do not routinely disclose personal information overseas. However, some of our cloud-based service providers may store or process data on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles, or that the recipient is bound by contractual obligations that are substantially similar to those principles.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve site functionality, analyse traffic and understand how visitors use our pages. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function correctly without them.
Analytics information collected through our website is generally de-identified and is used only to measure site performance and usage trends.
9. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate physical, electronic and organisational safeguards, restricted access to client records and secure disposal or de-identification of personal information once it is no longer required for a permitted purpose under the APPs.
10. Access to and Correction of Your Personal Information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to seek its correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond to your request within a reasonable period and, where reasonable and practicable, will provide access in the manner you request. We may decline access in limited circumstances permitted by the Privacy Act, and where we do so, we will provide written reasons.
11. Notifiable Data Breaches
If we become aware of an eligible data breach involving personal information we hold, we will carry out a prompt assessment and, where required by the Privacy Act 1988 (Cth), notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, including with recommendations about the steps individuals should take in response to the breach.
12. Direct Marketing
We may use your personal information to send you updates about our services where you have consented or where it is permitted under APP 7 and you would reasonably expect us to do so. Every marketing communication will include a simple way to opt out, and you may ask us at any time not to send you direct marketing material by emailing ceo@rytechvacgroup.online.
13. Anonymity and Pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need identifying information to provide consulting services, prepare quotes or issue invoices.
14. Complaints and Feedback
If you believe we have breached the Australian Privacy Principles or the Privacy Act, or if you have any concerns about how we handle your personal information, please contact us in writing. We take privacy complaints seriously and will acknowledge your complaint promptly, investigate it fairly and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
15. How to Contact Us
For privacy enquiries, access requests, corrections or complaints, please contact our privacy contact:
- Business: Rytec Hvac Group Pty Ltd
- ABN: 84 703 047 796
- Location: Melbourne VIC, Australia
- Email: ceo@rytechvacgroup.online
- Website: https://rytechvacgroup.online
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically.